At ISHRAT ENTERPRISE, we ensure that you get the best electrical products. If there is any problem with your order, here is our simple return and refund policy:
1. When can a return be made?
You can request a refund or exchange if:
Damaged on Arrival: The product is damaged during delivery.
Wrong Item: You received a different item than what you ordered.
Manufacturing Defect: The product has a factory defect.
2. Important Conditions
In order to process your request, please ensure:
Original Packaging: The product must be in its original box with all parts and manuals.
Proof of Purchase: You must have the original invoice or order number.
Notification: You must notify us within [insert days, e.g., 48 hours] of receiving the product.
3. Warranty and Guarantee
Warranty Period: For a return or claim, the product must be within its official guarantee/warranty period.
Please keep the warranty bill safe.
4. Non-Returnable Items
We cannot accept returns in the following cases:
Incorrect Installation: Damage due to user incorrect installation or electrical short circuit.
Physical Damage: Any item that is broken or physically damaged after delivery.
Missing Parts: Products returned without their original box or with missing parts/accessories.
5. Refund Process
Once we receive and inspect the item, we will notify you.
If approved, your refund will be sent within 7 business days via your original payment method (BKash/Cash/Bank).
